Unified Communication Solutions

At Business Solutions Arabia, we offer comprehensive Unified Communication Solutions designed to simplify and enhance your business communications. By unifying voice, video, messaging, and collaboration tools into a single cohesive platform, we empower businesses to streamline operations, improve productivity, and foster better teamwork. Whether you’re a small business or a global enterprise, our solutions ensure seamless communication across teams, partners, and customers.

What is Unified Communication (UC)?

Unified Communication (UC) integrates various communication channels like telephony, video conferencing, messaging, and team collaboration tools into one unified platform. This advanced approach eliminates the inefficiencies of fragmented communication methods, reduces costs, and enhances operational transparency.

By leveraging UCaaS (Unified Communication as-a-Service), your business gains:

  • Cloud-hosted communication for flexibility and scalability.
  • A streamlined approach to collaboration with improved accessibility.
  • Integrated tools for voice, video, messaging, and analytics.

Key Features of Business Solutions Arabia’s Unified Communication Solutions

Voice Communication

  • Click-to-Dial: Quickly initiate calls from your desktop or mobile devices.
  • Virtual Receptionist: Manage calls with customized IVR (Interactive Voice Response) systems.
  • Call Monitoring: Track and analyze calls for better customer service.
  • Paperless Fax: Modernize document handling with digital faxing.
  • Local and Geographic Numbers: Ensure a regional or international presence with local numbers.

Video Collaboration

  • Seamless Video Conferencing: Host and participate in video meetings with ease.
  • Vonage Meetings:
    • Host up to 200 attendees for webinars or training sessions.
    • Record and share meetings effortlessly.
    • Schedule meetings directly from your calendar.
    • Available on desktop and mobile for ultimate flexibility.

Team Messaging and Collaboration

  • Unified Messaging: Enable real-time communication with integrated messaging tools.
  • Presence Indicators: Know when team members are available for collaboration.
  • File Sharing and Archiving: Streamline project workflows with instant document sharing.

Advanced Networking with SD-WAN

  • SmartWAN Solution: Prioritize bandwidth for critical cloud applications, ensuring high performance.
  • Key features include:
    • Bandwidth prioritization for mission-critical tasks.
    • Firewall optimization for enhanced security.
    • Advanced analytics to monitor performance.

Microsoft Teams Integration

Enhance your Microsoft Teams environment with our UCaaS integration:

  • Add advanced calling features to Teams.
  • Seamlessly integrate routing and call center functionality.
  • Ensure Office 365 compliance for secure and efficient collaboration.
  • Quickly set up on desktop or mobile devices for instant use.

 Global Reach and Mobility

  • International Deployment: Support in over 40 countries with 96+ local inbound numbers.
  • Mobility Features: Unified communication across desktop, mobile, and IP phones.
  • Regional Calling Plans: Cost-effective solutions for regional and global communication needs.

Customer Service and Contact Center Integration
Integrate your customer service and contact center platforms with unified communication tools:

  • Single interface for call controls and directory access.
  • One-click login for agents and seamless platform management.
  • Comprehensive view of team availability and presence for effective issue resolution.

Benefits of Business Solutions Arabia’s UCaaS

Reliability You Can Count On

  • 99.999% uptime with Quality of Service (QoS).
  • Multi-level fail-safes, cloud backups, and disaster recovery ensure consistent operation.
  • Always-on 24/7/365 monitoring for uninterrupted communication.

Enhanced Collaboration

  • Unified communication eliminates silos between departments and teams.
  • Improves teamwork and productivity through integrated tools.

Significant Cost Savings

  • Consolidate multiple communication tools into one platform, reducing overhead.
  • Scalable pricing ensures you only pay for what you need.

Secure and Compliant

  • Industry-leading encryption and compliance standards, including:
    • HIPAA for healthcare communication.
    • GDPR and PCI DSS for data privacy.
    • Robust firewalls and end-to-end encryption for secure communications.

Our Services at a Glance

Turnkey Solutions
From deployment to support, we handle every step of the process.

Hybrid Models
Transition seamlessly from legacy systems with hybrid cloud solutions tailored to your needs.

Post-Deployment Support
Comprehensive training and adoption support to maximize the ROI of your UCaaS investment.

Hardware and Accessories for Unified Communication
Equip your organization with industry-leading hardware for seamless communication:

  • Yealink T46 Business Phones: Optimized for compatibility and superior performance.
  • Polycom and Cisco Phones: Reliable devices designed for enterprise-level communication.
  • Accessories include headsets, conferencing devices, and video equipment.

Why Choose Business Solutions Arabia?

Comprehensive Solutions: From voice to video and messaging, we deliver everything you need.

Global Scalability: Seamlessly connect teams and customers across the globe.

Unmatched Reliability: Ensure uptime and QoS for all your communication needs.

Expert Support: Our dedicated team ensures a smooth transition and ongoing support for your unified communication strategy.

Get Started Today
Take the first step towards transforming your communication strategy. Contact us for a free consultation, schedule a demo, or explore our comprehensive Unified Communication Solutions.

Contact Us Today
Email: info@bsarabia.com

Schedule a Consultation
Explore how BSArabia can empower your business build the future of business communication together!